These Términos de Servicio ("Terms") govern your access to and use of the SalesSheet.ai platform, website, and related services (collectively, the "Service") provided by SalesSheet Inc. ("SalesSheet," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Política de Privacidad. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.
These Terms constitute a legally binding agreement between you and SalesSheet Inc. You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this age requirement.
2. Description of Service
SalesSheet.ai is an con IA Customer Relationship Management (CRM) platform that provides:
- Contacto and company management with con IA enrichment
- Sales pipeline and deal tracking with customizable stages
- Email integration and synchronization with Gmail and other providers
- asistente de IA for email summarization, smart suggestions, and natural language queries
- Built-in calling, voicemail, and call recording functionality
- Analíticas, reporting, and sales forecasting dashboards
- Team collaboration features including shared pipelines and activity feeds
- Third-party integrations via API, webhooks, Zapier, Slack, and Google Calendario
- Mobile applications for iOS and Android
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes that affect your use of the Service.
3. User Accounts
To use the Service, you must create an account. You agree to:
- Provide accurate, current, and complete registration information
- Maintain and promptly update your registration information to keep it accurate
- Maintain the security of your account credentials and not share them with unauthorized parties
- Promptly notify us of any unauthorized access to or use of your account
- Accept responsibility for all activities that occur under your account
- Use a strong, unique password that you do not use for other services
We reserve the right to suspend or terminate accounts that violate these Terms, that are used for fraudulent purposes, or that have been inactivo for an extended period, with prior notice where practicable.
4. Data Ownership
You retain all ownership rights to the data you input, upload, or create within the Service ("Your Data"), including but not limited to:
- Contacto and company records
- Deal and pipeline information
- Email content synced from connected accounts
- Notes, tasks, files, and attachments
- Custom fields, tags, and configurations
- Llamar recordings and voicemail messages
- Reports and exported data
You grant SalesSheet a limited, non-exclusive, worldwide license to use, process, and store Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete Your Data or close your account. We will never sell Your Data to third parties or use it for purposes unrelated to the Service.
You are responsible for the accuracy and legality of Your Data. You represent that you have all necessary rights and consents to upload, store, and process the data you provide to the Service.
5. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party rights
- Send unsolicited bulk email (spam) or violate anti-spam laws such as CAN-SPAM, GDPR, or CASL
- Upload or transmit malware, viruses, or other harmful code
- Attempt to gain unauthorized access to other usuarios' accounts or our systems
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service for any unlawful, harassing, defamatory, or discriminatory purpose
- Scrape, crawl, or use automated means to access the Service beyond the provided API
- Exceed reasonable usage limits or abuse the funciones de IA in a manner that degrades the Service for other usuarios
- Store or process sensitive personal data categories (such as health, financial, or biometric data) unless explicitly agreed upon in writing
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Use the Service to develop a competing product or service
We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including removing content, suspending accounts, and reporting to law enforcement authorities.
6. IA Funcionalidades
The Service includes con IA features that process your data to provide intelligent assistance. By using these features, you acknowledge that:
- generados por IA content (summaries, suggestions, drafts) is provided as-is and should be reviewed before use
- IA outputs may occasionally contain inaccuracies or incomplete information and should not be relied upon as the sole basis for business decisions
- Your CRM data may be sent to third-party IA model providers for processing, subject to our Política de Privacidad
- BYOK (Bring Your Own Key) usuarios are responsible for compliance with their chosen IA provider's terms of service and usage policies
- We do not use your data to train general-purpose IA models
- IA feature availability may vary by subscription plan and may be subject to usage limits
7. Email Integration
When you connect your email account to the Service, you authorize us to access and process your email data in accordance with these Terms and our Privacidad Policy. You acknowledge that:
- Email sync requires granting OAuth access to your email provider (such as Google)
- Synced emails are stored in our infrastructure and associated with CRM records
- Email tracking features (open and click tracking) are subject to applicable privacy laws in the recipient's jurisdiction
- You are responsible for ensuring your use of email features complies with applicable anti-spam and privacy regulations
- You may disconnect your email account and revoke access at any time
8. Intellectual Property
The Service, including its software, design, documentation, branding, and all related intellectual property, is owned by SalesSheet Inc. and protected by copyright, trademark, and other intellectual property laws. You may not:
- Copy, modify, or create derivative works based on the Service
- Use our trademarks, logos, or branding without prior written permission
- Remove or alter any proprietary notices or labels on the Service
- Sublicense, resell, or distribute the Service to third parties
We respect the intellectual property of others. If you believe that your copyrighted work has been used in a way that constitutes infringement, please contact us at andres@salessheets.ai with details of the alleged infringement.
9. Payment Terms
Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to the following:
- Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Annual subscriptions are billed as a single payment at the start of each annual period.
- Payment Methods: You must provide a valid payment method and authorize us to charge it for applicable fees.
- Price Changes: We may change subscription pricing with at least 30 days' notice. Price changes take effect at the start of your next billing cycle. Existing annual subscriptions are honored at the contracted rate until renewal.
- Taxes: Fees are exclusive of applicable taxes, which you are responsible for paying.
- Failed Payments: If payment fails, we will attempt to charge your payment method again and notify you. Continued failure may result in suspension of access to paid features until the balance is resolved.
10. Free Trial and Free Plan
We may offer a free trial or a free plan with limited features. Free trials automatically convert to a paid subscription at the end of the trial period unless you cancel before expiration. We will send you a reminder before the trial ends. Free plan usuarios are subject to feature and usage limitations as described on our pricing page.
11. Cancellation and Refunds
You may cancel your subscription at any time from your account settings. Upon cancellation:
- Your subscription remains activo until the end of the current billing period
- You retain access to paid features until your subscription expires
- Your account reverts to the free plan (if available) after expiration
- You may export Your Data at any time before or after cancellation
- Your data will be retained for 30 days after account downgrade, then deleted
Refunds are generally not provided for partial billing periods. If you believe you are entitled to a refund due to a Service issue, please contact us at andres@salessheets.ai within 14 days of the charge.
12. API Usage
The Service provides an API for integration purposes, subject to the following terms:
- API access is available on eligible subscription plans as described on our pricing page
- You must use API keys responsibly and keep them confidential; compromised keys should be rotated immediately
- Rate limits apply and vary by plan. Exceeding rate limits may result in temporary throttling or suspension
- We reserve the right to modify the API with reasonable notice and maintain backward compatibility where feasible
- Automated access must comply with the acceptable use provisions of these Terms
- You may not use the API to build a product that competes with the Service
13. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure updates, or events beyond our reasonable control. We will provide advance notice of scheduled maintenance when possible.
14. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory
- We do not warrant that the Service will be uninterrupted, error-free, or completely secure
- We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement
- In no event shall SalesSheet be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
- Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amounts you paid to us in the twelve (12) months preceding the claim
15. Indemnification
You agree to indemnify, defend, and hold harmless SalesSheet Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service in violation of these Terms
- Your violation of any applicable law or third-party rights
- Your Data or any content you transmit through the Service
- Any unauthorized use of the Service under your account
- Your use of the email integration or calling features in violation of applicable regulations
16. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction. The arbitration shall take place in the State of Delaware and shall be conducted in English.
17. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we will provide at least 30 days' notice via email or an in-app notification. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service and may cancel your account.
18. General Provisions
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
- Entire Agreement: These Terms, together with our Política de Privacidad, Acuerdo de Procesamiento de Datos, and any applicable order forms, constitute the entire agreement between you and SalesSheet regarding the Service.
- Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction in connection with a merger, acquisition, or sale of assets.
- Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, or internet service disruptions.
- Notices: We may provide notices to you via email, in-app notifications, or by posting on our website. Notices to us should be sent to andres@salessheets.ai.
19. Contacto Us
If you have any questions about these Términos de Servicio, please contact us:
- Email: andres@salessheets.ai
- Empresa: SalesSheet Inc.