WhatsApp Integration Architecture
How messages flow between SalesSheet and your contacts
SalesSheet CRM
Contact timeline, AI assistant, templates, automations
REST API + Webhooks
OAuth 2.0 • Encrypted
WhatsApp Cloud API
Meta's hosted API. Message routing, delivery, templates
End-to-End Encrypted
Signal Protocol
Contact's Phone
WhatsApp mobile or desktop app. No setup needed
Two-Way Messages
Send and receive directly from CRM
Template Messages
Pre-approved outbound templates
Media Support
Images, docs, and voice notes
AI Replies
Context-aware draft suggestions
Automations
Triggers on incoming messages